Contact us
Need Help? Get in touch with our awesome support team.
We’re here to help! Whether you have a question, need support, or want to learn more about our services, feel free to reach out — we’d love to hear from you.
Address
Bluerigger Retail Pvt. Ltd. Office No. 1 and 2, 2nd Floor, Jay Sai Leela Complex, Survey Number :3/2/2B/3, Warje Road. Pune - 411058 INDIA
Phone
+91 88061 11107
in-sales@bluerigger.com
Frequently Asked Questions
How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your BlueRigger account and view the tracking details under the "My Orders" section.
Can I cancel or change my order after placing it?
We process orders quickly to ensure timely delivery, so cancellations or changes may not always be possible once an order is confirmed. If you need assistance, please reach out to our customer support team at india-sales@bluerigger.com as soon as possible. We'll do our best to accommodate your request if the order hasn’t been shipped.
What is your return or refund policy?
At BlueRigger, we stand by the quality of our products. If you’re not fully satisfied, you may return the item within 30 days of delivery for a full refund or replacement. Please ensure the product is unused and in its original packaging. For any return or refund requests, contact us at india-sales@bluerigger.com with your order ID.
Do you ship internationally?
Yes, BlueRigger ships internationally to most countries. Shipping times and charges may vary based on your location. You’ll see the estimated delivery date and cost at checkout before completing your order.
What if I received a damaged or wrong product?
We sincerely apologize for the inconvenience. If you’ve received a damaged, defective, or incorrect item, please email us at india-sales@bluerigger.com with your order number and a photo of the product. We’ll resolve the issue promptly by sending a replacement or processing a refund.
How can I reach customer support regarding my order?
You can contact our customer support team anytime by emailing india-sales@bluerigger.com. Our support hours are Monday to Friday, 9 AM – 6 PM (IST). We strive to respond to all queries within 24 business hours.
When will my order be delivered?
Delivery timelines depend on your location and shipping method. Typically, domestic orders are delivered within 3–7 business days, and international orders within 7–14 business days. Track your shipment using the tracking link provided via email.
Amount deducted but order not confirmed. What to do next?
If the amount has been debited but your order isn’t confirmed, it’s usually a payment gateway delay. Please wait for up to 2 hours. If the order still doesn’t reflect, email support@bluerigger.com with your payment reference or screenshot—we’ll help you resolve it.
I ordered the wrong product. How to replace?
If your order hasn’t shipped yet, we may be able to modify it. If it has already shipped, you can initiate a return once you receive the product and place a new order for the correct item. For assistance, email us at support@bluerigger.com.
